Responsibilities:

• Serve as the initial point of contact for clients, handling presentations, proposals, and leading contract negotiations to execution.
• Act as a liaison between internal departments to address client queries, issues, and complaints promptly and professionally.
• Analyze and monitor data to provide actionable, data-driven insights that inform business decision-making and follow-up actions.
• Handle daily pickup and delivery issues, client and seller complaints, as well as manage notifications for uncontrollable factors such as public holidays and major sales event delays.
• Ensure service level agreements are met, address data-related issues, and prepare comprehensive reports.
• Organize and lead e-commerce platform review meetings, including data extraction and analysis.
• Handle platform-related matters such as claims disputes, freight settlement concerns, and penalties.
• Lead business negotiations, communicate and confirm contract terms with internal and external stakeholders, and manage document sign-offs.

Requirements:

• Minimum of 1 year of work experience, preferably in E-commerce, Account Management, or the Logistics industry.
• Strong multitasking abilities and capacity to work under pressure with excellent organizational and priority management skills.
• Proficient in Microsoft Office tools, especially PowerPoint and Excel.
• Excellent communication skills and ability to engage with clients and stakeholders effectively.

Interested candidate please email your resume to career@jtexpress.my

We regret only shortlisted candidate will be notified.